Quick Answer: Who Do I Call If My Package Was Not Delivered FedEx?

Why is FedEx taking so long to deliver?

Why.

Because FedEx doesn’t store packages, and the longest time in transit for a Ground package is 7 business days, and that’s not between places that you can drive between in 8 hours.

Once FedEx has possession of the package, they will tell you when it will be delivered based on the service level paid for..

How can I contact FedEx about my package?

If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.

Who is responsible for a lost package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

How long does it usually take FedEx to deliver?

5 days1 Standard Shipping with FedEx Ground in 1–5 days We deliver in 1–5 business days within the 48 states, depending on the distance. Shipments to Alaska, Hawaii and Canada arrive in 3–7 business days. Delivery is day-definite, meaning by the end of the scheduled delivery day.

Can you speed up a FedEx delivery?

FedEx Freight® Priority offers the fastest published transit times of any nationwide LTL service, and now you can add even more speed to time-sensitive shipments within the U.S.

How Can I sue my FedEx package if I lost my package?

Whoever paid FedEx can file a claim. By default, FedEx packages have up to $100 of protection from loss or damage. If the value is more than that, the shipper must “declare” that value, AND pay for additional coverage. Also, as part of the claim process, the shipper will need to submit proof of value of the contents.

How does FedEx investigate lost packages?

The driver goes out and makes contact with the customer and asks if there was a problem with the delivery ie: broken, open, missing items. If the customer states they didn’t receive the package then they sign the “tracer” stating that. If it is less than a hundred dollars it is paid.

Is FedEx liable for lost packages?

FedEx offers standard declared value coverage. If the company is responsible for a parcel being lost, stolen or damaged, the shipper can file a claim to recover up to $100 in value. If you’re sending something worth more than $100, you can purchase additional coverage by declaring the value of your parcel.

Can you sue FedEx for not delivering my package?

You can sue anyone for anything, but your chances of succeeding are extremely slim. Parcel carriers have provisions in their delivery agreements which protect them from such liability.

Can I get my money back from FedEx?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

Will UPS refund for lost package?

You’re the Shipper of a Missing UPS Package. … If you receive a report from a recipient of a missing or stolen package, UPS will want to work with you to find the package or provide reimbursement for the replacement or purchase cost, whichever is less.

How late can a UPS package arrive?

What time will I receive my shipment? The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm. (and sometimes later) to residences, and by close of business for commercial addresses.

What happens if FedEx doesn’t deliver my package?

In most cases, we will attempt to deliver your package three times before returning it to your shipper. When a FedEx courier is unable to deliver your package, he will leave a tag on your door informing you on the Air Waybill number and the next delivery attempt.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

What do I do if my FedEx package is stolen?

Contact FedEx about a Stolen Package If you ordered or shipped something from the US through FedEx, you can file a lost package claim online. FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim.

Will Amazon refund for lost package?

If you have enough evidence to prove that your package was stolen, Amazon will issue a refund. If Amazon does not provide you with a refund even though you presented strong evidence that your item has been stolen, we can help you sue them in small claims court.

How late at night does FedEx deliver?

Monday−Sunday. Delivery is between 9 a.m. and 8 p.m. FedEx Ground picks up packages Monday−Friday. Available throughout all 50 states.